Feedback Survey

GBG Satisfaction Survey

Do not fill in this field:

Thank you for taking the time to complete this survey, every response will be read and your feedback is very valuable to help us to improve our products and services for you.

Based on your overall experience, how likely is it that you would recommend GBG? *

0 = Very unlikely

10 = Very likely

Thinking about everything, how satisfied are you overall with GBG?*

How much effort do you personally find dealing with GBG?*

Very difficult Fairly difficult Neither easy nor difficult Fairly easy Very easy

What would you say the key strengths of GBG are?

What would you say the key weaknesses of GBG are?

Do you see yourself being a GBG customer in 12 months’ time?

Yes

Unsure

How well do GBG products meet your business requirements?

How satisfied are you with the GBG product innovation?

How satisfied are you with the GBG legal process (leave blank if not used)?

How satisfied are you with the GBG invoicing process?

How satisfied are you with your Customer Success Manager?

How satisfied are you with the way GBG communicate with you?

Would you like to be involved in shaping the future of GBG? (This could involve taking part in product workshops, being part of our customer advisory clinics or testing new versions of our software etc.)

Yes

Do you have any suggestions as to how GBG could be more inclusive towards our customers?

If you want to expand on any reasons for your scores, feel free to do so here.

Name*

Email*

Company name*