Feedback Survey

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Customer Satisfaction Survey

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Thank you for taking the time to complete this survey. Every response will be read and will help us improve our products and services for you.

Overall, how satisfied are you with Loqate?*

0 = Low

10 = High

How easy do you find Loqate to do business with?*

Very difficult Fairly difficult Neither easy nor difficult Fairly easy Very easy

What would you say the key strengths of Loqate are?

What would you say the key weaknesses of Loqate are?

How well do Loqate products meet your business requirements?

How satisfied are you with the Loqate product innovation?

How satisfied are you with the Loqate legal process? (please use N/A if not applicable for your role)

Very dissatisfied Fairly dissatisfied Neither satisfied nor dissatisfied Fairly satisfied Very satisfied

N/A

To help us improve, please provide reason for your score.

How satisfied are you with the Loqate billing process? (please use N/A if not applicable for your role)

How satisfied are you with the Loqate renewal process? (please use N/A if not applicable for your role)

How satisfied are you with your Customer Success Manager?

How satisfied are you with the consistency, quality and frequency of how Loqate communicate with you?

What changes, if any, do you think we could make to improve your experience with Loqate?

Would you like to be involved in shaping the future of Loqate? (This could involve taking part in product workshops, being part of our customer advisory clinics or testing new versions of our software etc.)

Yes

Do you see yourself being a Loqate customer in 12 months’ time?

Yes

Unsure

Based on your overall experience, how likely is it that you would recommend Loqate?*

If you would like to expand on any reasons for any of your scores, please do so here. Please provide as much detail as you can.

Name*

Email*

Company name*