Feedback Survey

GBG Satisfaction Survey

Do not fill in this field:

Thank you for taking the time to complete this survey, every response will be read and your feedback is very valuable to help us to improve our products and services.

Based on your overall experience, how likely is it that you would recommend GBG? *

0 = Very unlikely

10 = Very likely

Thinking about everything, how satisfied are you overall with GBG?*

How much effort do you personally find dealing with GBG?*

Very difficult Fairly difficult Neither easy nor difficult Fairly easy Very easy

What would you say the key strengths of GBG are?

What would you say the key weaknesses of GBG are?

Do you see yourself being a GBG customer in 12 months’ time?

Yes

Unsure

How well do GBG products meet your business requirements?

How satisfied are you with the GBG product innovation?

How satisfied are you with GBG's delivery of Professional Services? (please use N/A if not applicable for your role)

How satisfied are you overall with the GBG Customer Support Team? (please use N/A if not applicable for your role)

Which would be your most preferred option(s) to contact GBG Customer Support Team? (You can pick more than one).

Live Web Chat

Phone

Customer Portal

How satisfied are you with the GBG invoicing process?

How satisfied are you with the GBG renewal process? (please use N/A if not applicable for your role)

How satisfied are you with the amount of communications received on product launches, content, webinars and news?

Would you like to join our Customer Success Program? (this could involve speaking with GBG in public forums, case study creation, beta product testing and future product roadmap conferences)?

Yes

If you have any new requirements or improvement suggestions for GBG products, please specify here.

If you want to expand on any reasons for your scores, feel free to do so here.

Name*

Email*