Feedback Survey

Customer Satisfaction Survey

Do not fill in this field:

Thank you for taking the time to complete this survey. Every response will be read and will help us improve our products and services for you.

Overall, how satisfied are you with GBG?*

0 = Low

10 = High

How easy do you find GBG to do business with?*

Very difficult Fairly difficult Neither easy nor difficult Fairly easy Very easy

In your opinion, what does GBG do well?

What areas do you believe GBG can improve upon?

How well do GBG products meet your business requirements?

Are you currently facing any challenges or problems that our product is not able to solve for you?

Yes

If yes, could you provide an example?

How satisfied are you with the GBG product innovation?

How satisfied are you with the GBG billing process? (please use N/A if not applicable for your role)

How satisfied are you with the GBG renewal process? (please use N/A if not applicable for your role)

How satisfied are you with your Business Development Manager?

How satisfied are you overall with the GBG Customer Support Team? (please use N/A if not applicable for your role)

How satisfied are you with the level of communication you have received from GBG?

Would you like to receive future communications from GBG about its services including product updates, news and offers?

Yes

What changes, if any, do you think we could make to improve your experience with GBG?

Do you see yourself being a GBG customer in 12 months’ time?

Yes

Unsure

Based on your overall experience, how likely is it that you would recommend GBG? *

If you would like to expand on any reasons for any of your scores, please do so here. Please provide as much detail as you can.

Name*

Email*

Company name*